Are your products made of real brass?
Yes, most of our products are made from high-quality solid brass, known for its durability and timeless finish. We also offer select products in stainless steel, aluminum, and other metals upon request.
Do you offer products in other materials besides brass?
Absolutely. While brass is our primary material, we also manufacture in stainless steel, zinc, aluminum, and iron based on design or customer preference. Contact us for custom metal options.
How do I maintain the polish and finish of brass hardware?
To keep your brass items looking new, clean them gently with a soft dry cloth. Avoid harsh cleaners. For polished brass, you can occasionally use a non-abrasive brass polish. We recommend keeping hardware dry and dust-free for long-lasting shine.
Do you offer international shipping?
Yes, we ship globally. International shipping costs and delivery times vary by destination and order size. Please contact us for a custom quote and logistics support.
Can I customize the metal finish or design?
Yes, we offer custom finishes like antique, matte, satin, chrome, or powder-coated in addition to design customizations. Share your preferences, and we’ll help you create exactly what you need.
How do I place a bulk or custom order?
Simply reach out to us via WhatsApp, email, or our contact form with your requirements. Our team will guide you through the design, sampling, and order process.
Do you ship to retail and interior designers or contractors?
Yes! We cater to individual buyers as well as architects, interior designers, builders, and retailers. Special pricing and product support are available for B2B clients.
Do you offer customized hardware products?
Yes! We offer product customization including finish, size, and design. Just contact us with your requirements before placing the order.
How can I place a bulk order online?
For bulk orders, please contact us directly via WhatsApp, email, or our inquiry form. We’ll offer special pricing and assist you through the order process.
Can I order a sample before buying in bulk?
Yes, samples are available for most products. You can place an order for one unit or contact us for a sample request.
What are the delivery charges?
Delivery charges vary based on order size and location. Shipping is calculated at checkout. For bulk orders, we provide logistics support separately.
What is the return policy?
We accept returns for damaged or incorrect products within 7 days of delivery. Custom-made items are non-returnable unless there is a manufacturing defect.
How long does shipping take?
Standard delivery usually takes 7–10 business days. Custom and bulk orders may take longer depending on production time.
Do you offer bulk order discounts?
Yes, we offer special pricing and discounts on bulk orders. Whether you're an architect, interior designer, retailer, or contractor — reach out to us for a custom quote.